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Google Chrome Crashing Or Not Responding On Windows 10

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Is Google Chrome crashing, freezing, or has stopped working on your Windows 10 computer? Here are a few troubleshooting steps that you can try to resolve this issue. Let’s get started!

Are You Using Any Antivirus Software?

Antivirus software can interfere with Google Chrome and Chrome in return, freeze or completely shut down. So, the first step in our troubleshooting is to verify if your antivirus software blocking Chrome.

To verify if your antivirus program is blocking Chrome, disable it temporarily and use Chrome. If you are using Defender, the built-in antivirus software that comes with Windows 10, here is how to turn it off. Remember to turn it back On after testing Google Chrome’s performance.

Update: In most cases, disabling Antivirus may not be enough. You might need to uninstall the software temporarily and try using Chrome. (Thanks to Thomas Beling)

chrome-windows-10

Try Creating A Separate Chrome Profile

If your Google Chrome profile is corrupt, you might face issues like Chrome slowing down, or crashing. Chrome can even completely stop working. To figure out if your profile is the villain, create a new profile and try using Chrome. Here is how to create a new Chrome profile:

  1. Open Google Chrome
  2. At the top right, click the button with your name or People.
  3. Click Manage people.
  4. Click Add person.
  5. Choose a photo and a name.
  6. Click Save.

Google Chrome will now ask you to sign in to your Chrome account to sync bookmarks, and passwords, etc. I recommend using Chrome for a while and verifying if everything is working as expected before logging into Chromesync.

Check These Too!

I have read through dozens of discussion threads on Google’s official forum for Chrome, looking for possible causes and solutions for this issue. Here is a list of things that you can try, before completely re-installing Chrome:

  • Check all the accessories plugged into your computer. I saw a few users reporting that unplugging Logitech C310 Webcam from their Windows 10 computer fixed the issue for them.
  • Try disabling Trusteer Rapport Endpoint Protection
  • Check and verify that all your device drivers are up to date; especially the network drivers and WiFi drivers. Here is the official documentation from Microsoft.

Uninstall Google Chrome and Install Again

The next step is uninstalling Google Chrome and re-installing it. Backup your data (if you are not using Chromesync) before doing this. Find instructions on installing Chrome on Windows 10 here.

If you are re-installing Chrome, here is a registry key that you might want to look for, and delete, according to a product expert from Google:

  1. In Windows, Start > Run > Regedit
  2. Click Edit > Find
  3. Enter HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\GoogleUpdate.exe
  4. Click Find next
  5. In the search results on the right, right-click GoogleUpdate.exe
  6. Click Delete
  7. Try again to run ChromeSetup.exe or install Google Chrome

Got more recommendations? Drop me a comment.


15 responses to “Google Chrome Crashing Or Not Responding On Windows 10”

  1. Thomas Beling Avatar
    Thomas Beling

    Hi Dinsan. As we know from the German Chrome Forum, disabling an antivirus program temporarily might not work as expected. Very often the user has to de-install it completely. Kaspersky and Avira are the main culprits for issues with Chrome. Disabling them will not kill background tasks, deletion will.

    1. Dinsan Avatar

      Hi Thomas, thank you for your comment!

      I was not comfortable asking users to uninstall their antivirus software. Do we do that on the forum?

      1. Thomas Beling Avatar
        Thomas Beling

        Hi Dinsan, we use to ask if they will temporarily de-install their anti-virus-suite to check if it’s working better than. Mostly it will.

        1. Dinsan Avatar

          Interesting. I will edit the article.
          Do you have any other suggestions that I can add to this article?

          1. Thomas Beling Avatar
            Thomas Beling

            Especially for advanced users of Kaspersky and similar suites is to disable SSL- and HTTPS-scanning, because this messing up things and prevent pages from loading.

  2. Tim Haugan Avatar
    Tim Haugan

    Chrome needs to fixed. Edge works just fine.

    1. Dinsan Avatar

      I agree. I see a lot of users who are frustrated with this!

  3. W Jenkins Avatar
    W Jenkins

    This problem started about three weeks ago for me. I have contacted Google Chrome repeatedly with no response. If Google is not going to further support this product they need to admit so users can move on. Chrome has gone from being 100% functional to 10% in a short period of time. My Win 10 system with Chrome now crashes every 3 days average. Until today I could reinstall and sync and would be good for awhile. Now Chrome refuses to reinstall and when forced will not work period.

  4. teresa Avatar

    I have had the same issue which started yesterday It works fine in Edge but chrome itself will not respond. Tried downloading again and had same issue

  5. Jenkins Avatar
    Jenkins

    I found a conflict with a Chrome homepage app, Netvibes, which after removal and changing to a new homepage seems to have helped a great deal. Fingers crossed that issue is totally resolved.

    1. Dinsan Avatar

      Please keep us posted!

  6. Ulf Lindroth Avatar
    Ulf Lindroth

    This advice is just random guessing without any understanding. Just reinstalling or restarting repeatedly can sometimes temporarily solve the problem.

    Chrome no longer works reliably period, and Google doesn’t have a frigging word to say about it.

    How do I transfer all my Google data to Edge when Chrome won’t run?

  7. JH queen Avatar
    JH queen

    I have had this problem for about a month. I have done everything I can find on the web to fix this. Sometimes I can use Chrome for a couple hours before it says”chrome not responding” If I “kill” chrome then I have to wait about 3-4 minutes till I can boot it up again. Sometimes it crashes every 5 minutes. Edge works fine so I figure it’s chrome.

  8. how about Google fixes Chrome. What if it is the anti virus…how do you fix the issue and still protect your computer.

  9. emma crouz Avatar
    emma crouz

    Hello , i ve download this browser but i ve found problems with win 10 dealing with Google chrome , i don’t know how to replace win 10 by win 7 to make my browser works perfectly ,, any solutions plz 🙂


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