Let me start by saying a big thank you to my Chromie friends, especially Jim and Denny, for their help in getting this clarified!
When Should You Reset?Chrome OS encourages its users to store all their data in the cloud. This has a lot of benefits and one of them is that you can reset your Chromebook and start over without losing any data.Hence, you will occasionally see Chromebook experts recommending a reset. There are different situations where a reset is recommended. Based on the situation itself, the type of reset suggested also will vary.
BackupThis article assumes that you have backed up anything that you have stored on your Chromebook.if you have signed into Chrome and opted to sync everything, (bookmarks, history, and passwords etc), these are stored in Google Cloud. After the reset, when you sign back in, everything should come back. Anything that you have opted not to sync, will have to be backed up manually.You will need to back up contents in the Downloads folder. These files and folders are stored locally on your Chromebook’s SSD and will be erased with Powerwash and Recovery (two types of resets that we will discuss in detail).
Browser ResetGoogle Chrome that’s on your Chromebook is similar to Chrome on Windows or Mac, save for a few differences. Occasionally, the settings can get clogged up or a sly extension might take over your browser and start showing advertisements or popups on every page that you visit.In such situations, you can reset your Chrome browser. This does not affect how your login to your Chromebook, your Chromebook specific settings like your wallpaper or login accounts etc. Your saved bookmarks and passwords won’t be cleared or changed. Here is how to do this:
- Open chrome://settings/
- At the bottom, click Advanced.
- Under the section “Reset,” click Reset.
- Confirm by clicking Reset.
- Default search engine
- Homepage and tabs
- The new tab page
- Pinned tabs
- Content settings
- Cookies and site data
- Extensions (disabled) and themes
Factory Reset aka “Power Wash”Power Wash is the official version of Chrome OS factory reset. In this section, I will explain how to do Power Wash and also what happens when you do it.
When to Power WashA factory reset erases all the information on your Chromebook’s hard drive, including all the files in the Downloads folder.
Remember, if you’re using a Chromebook at work or at school, you can’t reset it to factory settings. You will need to work with your Chromebook administrator (usually the IT department) to do this.One more thing. You will need to log in using the Owner Account to be able to factory reset a Chromebook. This is Google account that you used to log in to this Chromebook the very first time. Also, after the Power Wash, the Google account that you use to log in again becomes the new owner account, should you use another one.Factory reset removes all your content, settings and accounts from the Chromebook. You will start over as if it were a new Chromebook. Here is how to do a Power Wash:
- Sign in to your Chromebook.
- Click your account photo.
- Click Settings.
- At the bottom, click Advanced.
- In the “Powerwash” section, click Powerwash. < more steps>
Reset Chromebook using Recovery ModeChromebooks experts like my friends Jim and Denny will not agree when I say Power Wash is complete factory reset. Especially if you have gone into developer mode and installed Linux and additional partitions.In such situations, you need the ultimate reset, using Recovery Mode. Recovery will remove and reinstall the OS.
When to use Recovery ModeAccording to the Google Help Center article, you will use the recovery mode in the following situations:
- You see this error message: “Chrome OS is missing or damaged”
- You’ve tried other troubleshooting steps and nothing has fixed your issue
- You’ve asked the experts in our help forum for help fixing your issue, and they recommend recovery
Difference between Power Wash and Recovery ModePower Wash resets Chrome OS, the operating system on your Chromebook. It removes anything that you added to the operating system. That includes all the accounts that you signed into and everything that comes with those accounts (extensions, apps, files, and settings etc.).Recovery Mode resets your Chromebook. That means, it removes everything that was installed on your Chromebook, including Chrome OS (and everything that was part of it) and anything additional you installed, for example, your Linux partition.
How to Reset your Chromebook in Recovery ModeThe first step is creating your recovery media. Install the “Chromebook Recovery Utility” If your Chromebook is working, you can do this from your Chromebook. If not, install the app on another Chromebook, a Mac or a PC and complete the following steps:
- Click Get started.
- Click Select a model from a list, or type in the model number of the Chromebook you want to recover. If your Chromebook is in recovery mode, it will display the model number along with the error message. You can also find this at the bottom of the Chromebook or at chrome://system
- Click Continue.
- Inert a USB drive or SD card that you want to use as the recovery media.
- From the drop-down menu, select the USB drive or SD card that you connected.
- Click Continue and then Create now.
- The app will now download and copy Chrome OS into the recovery media. When the app says the recovery media is ready, remove the USB drive / SD card.
“Chrome OS is missing or damaged. Please insert a recovery USB stick or SD card.”
“Please insert a recovery USB stick or SD card.”Connect the USB drive or SD card that you created recovery media on and follow the on-screen instructions. Your Chromebook will now install Chrome OS from the recovery media.When this process is complete, you can go ahead and set up your Chromebook as a new device. Remember that the first Google account that logs into the Chromebook will become the “owner account“.
Hardware ResetThis reset, as the name suggests, resets your Chromebook’s hardware.As my friend Jim explains, “When you shut down your Chromebook, there is still a trickle charge that keeps the embedded controller (EC) running. A hard reset drops all power to the EC, so when the power comes back on it goes through a reinitialization. Since the EC controls the keyboard, touchpad, battery and all other onboard peripherals, performing this it can potentially fix a wide range of problems”For most Chromebooks, the following steps will do the trick:
- Turn off your Chromebook completely.
- Hod down the Refresh and then press Power. Hold these two keys together for ten seconds.
- Now release Refresh, and then Power.
- The Chromebook will now restart. If it does not, press Power one more time.
Disable Developer Mode To Reset ChromebookThose who tinker with Chrome OS to access experimental features or to install another operating system on a Chromebook would have turned the Developer Mode on. (Do not confuse this with the Developer channel, which is just a bleeding edge version of Chrome OS). Turning Developer Mode on or off resets a Chromebook.If you have the Developer Mode on, here is how to reset your Chromebook before even it completes booting up.
- On the “OS verification is off” message, press the SPACE key. (Normally you would press CTRL + D to skip this screen).
- Wait for the Chromebook to complete the reset and reboot.
- You will have the Chromebook reset to factory defaults when this process is over.