Amazon Prime Music website seems to be occasionally saying “browser is out of date” and not supported even when Google Chrome is running the most recent version.
“Update Chrome – You are using a version of Chrome that will no longer be supported soon. Please update your browser or download our desktop player.”
I have seen this occasionally on the Canary version of Google Chrome. However, looking at various community forums including Google’s official Chrome forum, users are facing this issue on the Stable version of Google Chrome too.
Unfortunately, I could not find any proven solution to this problem. Here are the possible ways to investigate this issue further.
Verify Chrome Version
The first thing we should check and verify is that we are indeed using the latest version of Google Chrome. To do this:
- Open chrome://chrome
- Click the “Check for updates” button.
- Download and restart Chrome if there is an update.
For detailed instructions, refer to our guide on updating Google Chrome.
If you do not have any pending update to download and install, look at the Chrome version on the chrome://chrome page and match it with the latest version of Chrome here.
For example, if you are using Windows 10, look at Win – Stable under “current_version”. This version number should match what you have on chrome://chrome.
If you are using any version other than Stable, (Beta or Dev for example), you should try Stable channel and see if that works fine.
Verify “Allow all Device Recognition” (Protected content identifiers)
Content platforms like Amazon Prime Music, Amazon Prime Video and Netflix will need to verify your device to stream content. They use this to make sure that you are not using the service on multiple devices, more than the allowed number. (This number will vary based on the billing plan that you are on).
These services may stop streaming if the permission has been disabled. Here is how to check if you have enabled Allow all Device Recognition for Amazon Prime Music or any other streaming service.
While Amazon Music is open, click the lock icon on the left side of the URL. Click Site Settings.
Scroll down to the bottom of that list and check “Protected content identifiers” is set to “Allow”.
Restart Chrome and try Amazon Prime Music again.
I will continue to look for possible solutions and update this article as I find them. If you have found a solution or a possible workaround, feel free to drop me a comment and I will add it to this list too.