Here is the basic troubleshooting steps that you can follow if you are unable to use headphones/earphones with your Chromebook.
Headphones should work with any Chromebook (or Chrome OS device that has the 3.5 mm port) without any configuration. It is supposed to be a simple plug-and-play like any other operating system. However, there are a few things that you could check if headphones are not working on your Chromebook.
Audio Settings – Headphones Selected?
To check if headphones/earphone is selected as an audio output from the system tray. The system tray is the bottom right corner of your Chromebook’s desktop, the place where you see the time and your profile icon.
If the headphone is selected, you should see a headphones icon like this:
If the headphone icon is not visible, we need to select it manually. Click the right arrow icon next to the volume. The following screen appears:
Select headphones under Output. If you are experiencing issues with the microphone of your earphones, this is where you select the input mode too.
Here are a few other things to check if your headphones are not working or do not have enough volume. Most of them are not Chromebook specific, but I recommend that you try these steps too:
- If your headphones have physical volume keys, try adjusting the volume from these keys.
- Try disconnecting the headphones and connecting them again.
- If you are using a Bluetooth based headphone, try switching it off and on.
- Make sure that Chrome OS on your Chromebook is the latest version. Go to chrome://chrome/ to confirm this.
- If you have an HDMI cable connected to your Chromebook, remove this and see if this changes anything.
- Try restarting your Chromebook.
- If none of the troubleshooting steps mentioned here do work, and the headphones work on other computers and laptops but only on this Chromebook, try resetting your Chromebook.
If you find any other troubleshooting method that worked for you, drop me a comment so that I can add it to the list too!